About Contractor Management

Contractors working at McArthur River Mine must register in an online Contractor Management System.

The system underscores the McArthur River Mine commitment to the health, safety and wellbeing of everyone working for us.

It allows contracting companies to have their business details registered in the system, and have their workers registered. Workers will then have their work role selected and their online induction booked, to be completed before starting work.

The system allows McArthur River Mine and its contractors to manage a shared duty of care.


Avetta manage the Contractor Management System on behalf of McArthur River Mine.

Learn more about Avetta.

The Registration Process

The McArthur River Mine Contractor Management System process is completed in two parts:

  1. Business detail registration; and
  2. Worker registration.

As part of worker registration, you will select the worker’s work role at McArthur River Mine and book their online induction.

A nominated administrator from your business will be required to complete the steps below in the Contractor Management System.

User guides with screenshots can be found on the Help and Resources page.

Let’s get started!

Step 1 > Business registration

Click the button above to go to the system.

    • Start by selecting the country your business operates in, and then search for the ABN
    • Enter contact details, including email and business address and phone number
    • Select Request Registration to have the business registration verified and be emailed login details

Already have an account? Click here

If you do not know your login, please contact Avetta 1300 306 384 or email glencore@pegasus.net.au.

The next steps are to add your workers to ensure their compliance to work at McArthur River Mine.

A few notes before you register your workers

Medical requirements

The McArthur River Mine medical requirements are listed in the below table:

All completed medical requirements are to be sent to: mrmmedicalcentre@glencore.com.au

To ensure prompt processing, please send one email per worker including all five (5) completed medical requirements.

Email addresses for your workers:

Please ensure that the email address for your worker is correct.  This ensures that they will successfully receive their training invitation.

Next of Kin details for your workers:

If providing a landline for Next of Kin, please ensure the area code corresponds to the residential state. Or, please provide a mobile contact number.

Photographs for your workers:

Please ensure that the photographs meet the MRM business rules.

Step 2 > Add workers/contractors

Taking note of the above, with your business is registered you can login and add your workers in the system!

The below steps describe how to add your workers and ensure their compliance to work at McArthur River Mine.

Start by selecting Manage Employees and then Add New Employee. From here you can enter and save the worker’s key details, including:

      • personal contact details
      • address
      • phone number
      • email.

Worker registration (including induction bookings unless otherwise stated) costs $170 + GST per person and supply of card. Annual renewal is $75 + GST.

Step 3 > Add roles, upload documents and book induction

Upload a photograph and proof of ID for each worker.

Once the proof of ID has been validated, the mandatory online inductions will be booked and a link sent to the worker’s registered email address.

Online inductions must be completed prior to travelling to site. There are five (5) mandatory competencies that must be complete. These are:

    • MRM Site Induction (renewed every 3 years)
    • Annual Compliance (renewed every 12 months)
    • Code of Conduct (renewed every 12 months)
    • Conflict of Interest (renewed every 12 months)
    • Working with Cultural Differences (only required to do once)

For technical support , please contact Avetta on 1300 306 384. For all qualifications, please forward to aumrmcompliance@glencore.com.au

Note: To complete the registration, you must proceed through the checkout, but there will be no charge.

Documents validation and applies roles

The documents you’ve uploaded during registration will be validated. You’ll be emailed if there are any issues and given a chance to update the information. Upon approval, the role will be applied to your workers in the system and their access ID cards available to pick up from MRM Training Department.

You may also wish to invite your registered employees to the Worker Portal, where they can manage their own compliance. Simply select the Invite Employee option from their profile. Visit the Worker Portal page for more information.

It’s important that you keep company and worker details up to date, so you’ll be emailed when you need to renew a subscription to maintain compliance.

Ending employment

Reminder: If a worker leaves your company, please ensure you end employment in the Contractor Portal.

Help and Resources

System documents

Helpful resources

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

The Business Rules specify the requirements of the documents you upload in the system (driver’s licence, medical). Ensuring your documents meet these requirements will save time and have your workers approved faster.

Complete this form if you have a new worker who is already registered as a McArthur River Mine contractor, and you need them transferred to your company.

Frequently asked questions

Please click to expand the FAQ below.

Where do I register in the system?

Select the REGISTER button at the top of the page to find the McArthur River Mine Contractor Management System.

How much does worker registration cost?

The costs below include induction bookings unless otherwise stated.

First year contractor registration: $170 + GST (including card)

Renewals: $75 + GST

What benefit does the Contractor Management System have for contractors?

Registration ensures contracting companies and workers are qualified to work at McArthur River Mine. It allows them to keep company information up to date in one place online, and to ensure the qualifications and competencies of their employees to work at McArthur River Mine.

What will I need to upload in the system for workers?

You will be prompted to upload for your workers:

  • Photograph
  • Proof of identification
  • Approved contractor information form

Who do I contact if I have questions about the system?

You can contact Avetta, who manages the system on behalf of McArthur River Mine. Visit Contact Us for details.

How long do the MRM online inductions take to complete, and where can they be completed?

  • MRM Site Induction approximately 2 hours
  • MRM Working with Cultural Differences approximately 45 mins

There is a short quiz in each of the inductions.

Computers are available for workers to complete the inductions at site if required. This can be arranged with the supervisor/training department. There are also computers in the camp available to complete the inductions.

Where does my worker collect their access ID card?

On successful verification and online induction completion, you will be notified that your worker is registered in the McArthur River Mine Contractor Management System. Their access ID card can be collected from site – ask at reception for details.

Can I fast track an application?

Yes, We offers an escalation procedure.

We understands that there are times when you’ll need your data application or access ID cards to be processed faster than our standard delivery time of two working days.

Click to review the Data Escalation Policy.